Refund Policy

This is an overview of our policies governing refunds or returns of goods or services.

Last Updated: July 28th, 2024

Requirements

In order to qualify for a return or refund under our 48-Hour Refund Policy, your service must be eligible, and you must pay with an eligible payment method.

Qualifying Services

Here is a complete list of the lineups that are eligible for refunds under our refund policy:

Lineups	Location	Refund Policy
Server Hosting	Any	Qualifies for refunds

The following does not qualify for refunds or returns:

Lineups	Location	Refund Policy
VPS Hosting	Any	Does not qualify
Web Hosting	Any	Does not qualify

If your service is not from the lineups in the above-mentioned list, please contact us over tickets to see if your service qualifies.

Qualifying Payment Methods

Here is a complete list of payment methods that are eligible for refund under our refund policy:

Payment Method	Notes	Refund Policy
PayPal	Legacy and Billing Agreements qualify	Qualifies for refunds
Account Credit	Only refunded back to account credit	Qualifies for refunds

The following does not qualify for refunds or returns:

Payment Method	Notes	Refund Policy
Cryptocurrency		Does not qualify
Bank Transfer		Does not qualify
Card	Includes Alipay, Google Pay, etc.	Does not qualify

If your payment method is not included in the above-mentioned list, please contact us over tickets before ordering to see if your payment method qualifies.

TOS Violations

If we suspect that you have violated our Terms of Service or Acceptable Use Policies, we may not provide a refund. Additionally, we do not offer refunds for virtual machines suspected of being used for cryptocurrency projects, such as Quilibrium, or for cryptocurrency mining operations.

​Refunds

Within 2 days (48 hours) of placing an order, if you are unhappy with the products or services that you receive, we may be able to grant you with a refund as long as you paid with a qualifying payment method and have a qualifying service that is eligible for a refund (e.g. cryptocurrency payments or VPS are non-refundable).

In order to request a refund as per our refund policies, you must open a ticket within the 2 days (48 hours) time limit to our sales department. A cancellation request is not sufficient for requesting a refund, a ticket must be opened. Once the request is in the system, a refund will be initiated within 7 business days. After a refund is initiated, please note that it can take a few days for your bank to process the refund.

Any payment fees associated with the transaction may be deducted from the refund, such as fees charged by our payment processors. We reserve the right to deny you with a refund depending on the circumstances (e.g. if we detect suspicious or fraudulent activity).

Account credit deposits are NOT eligible for refunds under any circumstances.

Please note that a maximum of 5 servers can be refunded per account. Past that, any refunds that are processed will have a 50% processing fee deducted. We reserve the right to update this policy at any time, with or without notification.

Chargebacks will not be applicable for refund requests. If you wish to seek a refund, you must open a support ticket via Discord.

Read the full Terms of service here.

​Changes to the Policy

We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur.