Terms of Service

This is an overview of our terms of service.

Last Updated: July 3rd, 2024

Terms and Conditions

Welcome to Uniplex Host!

These terms and conditions outline the rules and regulations for the use of Uniplex Host’s Website, located at https://uniplex.xyz. Our terms and conditions can be updated at any time.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Uniplex Host if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements:

• “Client,” “You,” and “Your” refers to you, the person logging on this website and compliant to the Company’s terms and conditions.

• “The Company,” “Ourselves,” “We,” “Our,” and “Us,” refers to our Company.

• “Party,” “Parties,” or “Us,” refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States and the EU. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

​Cookies

We employ the use of cookies. By accessing Uniplex Host, you agreed to use cookies in agreement with the Uniplex Host's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas.

​Hyperlinking to our Content

Anyone may hyperlink or link to our website.

​iFrames

Without prior approval and written permission, you may not create iframes of our website.

​Your Privacy

Please read our Privacy Policy.

​Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

​Billing

Invoices for your services are typically generated 1 week, or more, in advance. If there is a failure to pay the invoice, we typically suspend your service after the due date (once repeated notifications are sent), and your service will be terminated after 3 days. We may keep your service for longer depending on the product.

If the product page states that the service is in the “Suspended” state, there is a high chance that the data is still there.

Our refund policy is outlined in the Refund Policy.

​Multiple Accounts

Multiple accounts are allowed as long as it is not for the purposes of:

• Utilizing a one-per-account promotion code again

• Fradulent activity

• Evading account closure or bans

If you are caught violating this policy, then we reserve the right to close the duplicate accounts without a refund.

The information on your accounts must be consistent across all of them (i.e. full name, address, phone number). If this is not the case, we will reach out and request that you update it.

​Geolocation

Please note that the geolocation of our subnets may not be correct as geolocation services are maintained by third party databases and organizations. If you are using our servers to access region-locked content, please contact us beforehand so that we can confirm.

​Storage

To provide you with our services, we will have to store your service’s files on our servers.

Sometimes, backups of your servers may be stored depending on the product you purchased. We sometimes keep backups of your service in an off-site location depending on the product.

You may request to have your files deleted at any time.

​Email Sending

We block port 25 by default and email sending across our infrastructure. We would recommend using a third party service like Amazon SES if you are planning to send mail. The only exception is on web hosting plans, where we use third party solutions to send out mail and carefully monitor to ensure that no spam is sent out.

If we believe that you are intentionally sending email spam, we reserve the right to charge a $25 USD IP cleaning fee.

​Service Transfers

There is a $5 USD transfer fee if you wish to transfer your service to another client account. This covers the administrative work of transferring services.

​Abuse

If we receive an abuse complaint, you are required to respond within 24 hours, or your service will be suspended (or terminated after 7 days). If we see repeat abuse or intentional acts of abuse that may harm our infrastructure, we may take action immediately. We may charge a fee, such as a $5 IP cleaning fee, if your service was caught email spamming or committing malicious acts intentionally. This covers the system administration work involved with delisting IP addresses from spam databases.

Any illegal activity, and activity that either may impact our infrastructure and/or taint the reputation of our services and/or IP ranges is strictly prohibited on our network and on our services.

Some types of activity we prohibit may include:

• Port Scanning

• Brute Forcing

• Sending DDoS attacks

• IP Spoofing

• Phishing Attacks

• Email Spamming

• Copyrighted Content

• Using “Cracked” Software

• Child pornography

• Exploitation of bugs

• Alting

We base illegal activity on United States law, and the law that your server is based in. If your service is based in Germany, you are required to follow both German law and United States law on your service. It is your duty to perform due diligence and make sure that what you are doing on your services is perfectly legal.

Copyrighted content is strictly forbidden on our services, and we will take action if we receive repeated copyright complaints. We do not ignore DMCA requests; most DMCA requests double as copyright infringement notifications.

​Termination

We reserve the right to terminate your service with or without a reason and with or without notice at any time.

​Data Loss

We are not responsible for any data loss across our services. Sometimes we take backups, but it is not a guarantee and it’s the customer responsibility to take their own backups.

​Changes to the Policy

We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur.